Return & Refund Policy

1. Return window

Eligible products may be returned within 30 days after delivery.

The return period begins on the recorded delivery date.

2. Return condition

Products must be returned in their original condition to qualify for a standard return.

This generally means the product must be:

• Unmodified.
• Free from customer-caused damage.
• Complete with original components.
• Complete with accessories.
• Complete with manuals and documentation where applicable.
• Returned with original packaging where reasonably applicable.

Products materially damaged, modified, misused, or altered after delivery may not qualify for a standard return.

3. Special and custom orders

Custom, special-order, or specially configured products may be eligible for return when they otherwise satisfy this policy.

4. How to request a return

To request a return, contact:

Email: info@solarhomeenergybackup.com

Phone: +1 (938) 263-4728

Please provide:

• Your order information.
• Your name.
• The product being returned.
• The reason for the return.
• Photographs or video where reasonably requested.

Do not return a product before receiving return instructions.

5. Return shipping

This policy applies to U.S. and international orders. International returns must be sent back to our originating warehouse in Baton Rouge, Louisiana, using the return instructions we provide.

For standard returns, the customer is responsible for return shipping or freight costs, including international return freight.

For a verified damaged, defective, or incorrect product, Solar Home Energy Backup will cover reasonable return transportation costs.

6. Restocking fees

Solar Home Energy Backup does not currently charge a restocking fee for approved returns.

7. Refunds

After an eligible returned product has been received and inspected, approved refunds are normally processed within 1–7 business days.

Banks, payment services, or financial institutions may require additional time before funds become available to the customer.

8. Refund method

Approved refunds will generally be made through an appropriate payment method corresponding to the original transaction or another mutually agreed refund method.

For bank transfers, wire transfers, Zelle, Cash App, Chime, Apple Pay, or Bitcoin transactions, additional verification may be required before a refund is issued.

9. Original shipping and delivery fees

Original shipping, freight, or delivery charges are non-refundable unless required by applicable law or Solar Home Energy Backup expressly agrees otherwise.

10. Damaged, defective, or incorrect products

Customers must report products that arrive:

• Damaged.
• Defective.
• Incomplete.
• Incorrect.

within a maximum of 3 days after delivery.

Contact us promptly and provide reasonable documentation, which may include: photographs; video; serial numbers; packaging photographs; freight or delivery documentation.

For a verified claim, Solar Home Energy Backup may provide an appropriate remedy such as: repair; replacement; refund; warranty service.

Solar Home Energy Backup will cover reasonable return freight for a verified damaged, defective, or incorrect product.

11. Exchanges

Solar Home Energy Backup does not currently offer direct product exchanges.

Customers may return an eligible product according to this policy and place a separate new order.

12. Cancellations

Orders may be cancelled before shipment.

Contact us as soon as possible if you need to cancel an order.

Once an order has been shipped, the standard Return & Refund Policy applies.

13. Warranty claims

Defects covered by an applicable manufacturer warranty or Solar Home Energy Backup warranty may be handled under our Warranty Policy.

14. Fraud and return abuse

We may refuse a return or refund where reasonably permitted by law if there is evidence of:

• Fraud.
• Product substitution.
• Deliberate damage.
• False claims.
• Abuse of the return process.

15. Statutory rights

Nothing in this policy limits rights or remedies that cannot legally be excluded.

16. Contact

SolarHome Energy Backup LLC

Trading as Solar Home Energy Backup

218 Springfield Road

Baton Rouge, LA 70807

United States

Email: info@solarhomeenergybackup.com

Phone: +1 (938) 263-4728

Website: https://www.solarhomeenergybackup.com/