Terms & conditions · Effective Date: September 26, 2026 · Last Updated: September 26, 2026
These Terms & Conditions govern the use of https://www.solarhomeenergybackup.com/ and purchases from SolarHome Energy Backup LLC, trading as Solar Home Energy Backup.
By using our website or completing a purchase, you agree to these Terms to the extent permitted by applicable law.
Legal Entity: SolarHome Energy Backup LLC
Trading Name: Solar Home Energy Backup
Address: 218 Springfield Road, Baton Rouge, LA 70807, United States
Email: info@solarhomeenergybackup.com
Phone: +1 (938) 263-4728
Website: https://www.solarhomeenergybackup.com/
Customers must be legally capable of entering into the applicable transaction.
Solar Home Energy Backup does not currently impose an additional general minimum-purchase age beyond applicable legal requirements.
We make reasonable efforts to accurately describe the products offered through our website.
Product information may include:
Certain technical specifications may originate from the applicable manufacturer.
Customers are responsible for ensuring that a product is suitable for their intended application.
Electrical, battery, solar, inverter, backup-power, or related equipment may require professional installation or compatibility verification.
Customers should follow applicable manufacturer instructions and electrical-safety requirements.
Prices are displayed in United States Dollars unless otherwise stated.
Applicable delivery charges and taxes will be disclosed before the customer completes payment.
Submitting an order does not automatically guarantee acceptance.
An order becomes accepted when payment has been made and confirmed by Solar Home Energy Backup.
Solar Home Energy Backup may decline or cancel an order where reasonably necessary, including because of:
Depending on the transaction, accepted payment methods may include:
Payment practices are governed by our Payment & Billing Policy.
Shipping is free to the United States, United Kingdom, Canada, Australia, and France.
Customers are responsible for applicable VAT, customs duties, and import charges in the destination country.
Orders are generally handled within 1 business day after payment.
Typical delivery is approximately 2–7 business days after dispatch.
Shipping and delivery are governed by our Shipping & Delivery Policy.
International delivery may be available where freight service can be arranged.
International customers are responsible for applicable customs duties, import taxes, brokerage fees, and other destination-country charges unless expressly stated otherwise.
Eligible returns are governed by our Return & Refund Policy.
Eligible products may generally be returned within 30 days after delivery when returned in their original condition.
Approved refunds are generally processed within 1–7 business days after an eligible return has been received and approved.
Orders may be cancelled before shipment.
Once an order has shipped, the Return & Refund Policy applies.
Solar Home Energy Backup does not currently offer direct exchanges.
Customers may return an eligible product and place a new order.
Eligible products may include:
See our Warranty Policy for additional information.
Solar Home Energy Backup does not currently require customers to create an online account to place an order.
Customer pickup may be available where arrangements are confirmed in advance.
Customers should not travel to collect an order until Solar Home Energy Backup confirms that it is ready.
Customers are responsible for using products according to:
Where professional installation is recommended or required, customers should use appropriately qualified personnel.
Original website content owned by SolarHome Energy Backup LLC, including branding, logos, graphics, designs, and original written material, may be protected by applicable intellectual-property laws.
Use of the website does not transfer ownership of that intellectual property.
You may not use the website to:
Transactions may involve independent third parties including:
Their services may be governed by separate terms and privacy practices.
Solar Home Energy Backup is not responsible for delays caused by circumstances outside our reasonable control, including:
Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded.
These Terms are governed by the laws of the State of Louisiana and applicable federal law, subject to any mandatory consumer protections that apply.
Unless applicable law requires otherwise, disputes relating to these Terms, the website, or transactions with Solar Home Energy Backup may be brought before a court of competent jurisdiction in the State of Louisiana.
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.
Solar Home Energy Backup may update these Terms from time to time.
The Last Updated date above identifies the current version.
SolarHome Energy Backup LLC
Trading as Solar Home Energy Backup
218 Springfield Road
Baton Rouge, LA 70807
United States
Email: info@solarhomeenergybackup.com
Phone: +1 (938) 263-4728
Website: https://www.solarhomeenergybackup.com/